Full Record
Back to Search Results
Title: ITIL service transition. [Variant title:Service transition for publication suite network]
Author: Great Britain. Office of Government Commerce ; Great Britain. Cabinet Office
Edition: 2nd edition.
Publisher: London : London : TSO, 2011.
Year: 2011.
Series: ITIL ; IT infrastructure library ; Best management practice
Description: 1 volume.
Subject: Computer industry - Customer services - Management. ; Computer networks - Management. ; Electronic office machine industry - Customer services - Management.
Notes: The department has an itSMF corporate membership. To gain full text access to this ITIL Lifecycle Suite Online resource, you must have an individual registration, contact michelle.crawford@itsmf.org.au to register.
Includes bibliographical references.
ISBN/ISSN: 9780113313068;
Abstract: 1. Introduction -- 2. Service management as a practice -- 3. Service transition principles -- 4. Service transition processes -- 5. Managing people through service transitions -- 6. Organizing for service transition -- 7. Technology considerations -- 8. Implementing service transition -- 9. Challenges, critical success factors and risks -- Appendices: A. Description of asset types -- B. Risk assessment and management -- C. Related guidance -- D. Examples of inputs and outputs across the service lifecycle."Essential reading for any IT professional looking to deliver change, ITIL Service Transition provides best-practice guidance on managing service change in a timely, cost-effective manner with minimal disruption to operations, customers, users and the business." -- Publisher.
Item Availability
Item Availability
{ 2 } items found
Result
Links
Year
Volume
Part
Status
Location
Shelf No
1 On Loan South Perth 519.6 ITI
2 On Permanent Loan South Perth 519.6 ITI