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Title:
Dealing with difficult people : 24 lessons for bringing out the best in everyone / Rick Brinkman, Rick Kirschner. [Variant title:Dealing with difficult people : twenty-four lessons for bringing out the best in everyone.]
Author:
Kirschner, Rick.
;
Brinkman, Rick.
Year:
c2006.
Series:
McGraw-Hill professional education.
;
Mighty manager.
Description:
108 p. : ill. ; 21 cm.
Subject:
Management.
;
Interpersonal conflict.
;
Interpersonal relations.
;
Conflict management.
;
Conflict.
ISBN/ISSN:
007146333X;
Type:
Book
Abstract:
Dealing with difficult people -- Recognize the 10 most unwanted behaviors -- Choose your approach -- Understand the four intents -- Understand the first intent: get it done -- Understand the second intent: get it right -- Understand the third intent: get along -- Understand the fourth intent: get appreciated -- Recognize the results of threatened intents -- Reduce differences -- Listen to understand -- Reach a deeper understanding -- Speak to be understood -- Project and expect the best -- Bring out the b
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1
On Shelf
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658.31 BRI
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