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Abstract:
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1. What's a knowledge worker, anyway? -- 2. How knowledge workers differ, and the difference it makes -- 3. Interventions, measures, and experiments in knowledge work -- 4. Knowledge work processes -- 5. Organizational technology for knowledge workers -- 6. Developing individual knowledge worker capabilities -- 7. Investing in knowledge workers' networks and learning -- 8. The physical work environment and knowledge worker performance -- 9. Managing knowledge workers.
"In Thinking for a Living, Thomas Davenport contends that knowledge workers are vastly different from other types of workers in their motivations, attitudes, and need for autonomy - and thus require unconventional management techniques if they are to be more productive. Based on extensive research involving more than one hundred companies and six hundred knowledge workers, Thinking for a Living provides insights into how knowledge workers think, how they accomplish tasks, and what motivates them to excel.
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