|
Abstract:
|
1. Introduction -- 2. The Quadrants of the Contract Scorecard -- 3. The Steps in Developing KPIs -- 4. Schemes for the Consequences of KPI Performance -- 5. Planning the Contract Scorecard -- 6. The Quality Specification - The Service Level Agreement (SLA) -- 7. The Financial Specification - The Financial Schedule -- 8. The Relationship Specification - The Governance Charter -- 9. The Strategic Specification - Unique Contract Schedules -- 10. Conclusion.
"Adoption and use of a contract scorecard demonstrates a maturing ability to manage commercial outsourcing arrangements. The process of designing the scorecard helps you nail down the key outcomes and avoid lack of focus, inconsistent objectives, hidden costs, indifferent service and deteriorating relationships with your contract partners. Sara Cullen's The Contract Scorecard will help you design and drive successful contracts. It offers a systematic guide based on practical advice and examples; one that explains the Contract Scorecard concept and demonstrates crucial implementation activities such as: The development of performance measures that work. Sound Service Level Agreements that make obligations clear. A Governance Charter that ensures both parties will adopt successful management techniques."--Cover.
|
