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Abstract:
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Ch. 1. The Need for and Benefits of Measurement and Evaluation of Training Outcomes -- Ch. 2. The ROI Model and Process -- Ch. 3. Step 1. Develop Training Objectives: The Basis for Measurement -- Ch. 4. Step 2. Develop Evaluation Plans and Baseline Data -- Ch. 5. Step 3. Collect Data During Training (Levels 1 and 2) -- Ch. 6. Step 4. Collect Data After Training (Levels 3 and 4) -- Ch. 7. Step 5. Isolate the Effects of Training -- Ch. 8. Step 6. Convert Data to Monetary Values -- Ch. 9. Step 7. Identify th ining Management Support and Implementing the Process.
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