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Abstract:
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1. Introduction -- 2. Service management as a practice -- 3. Service transition principles -- 4. Service transition processes -- 5. Managing people through service transitions -- 6. Organizing for service transition -- 7. Technology considerations -- 8. Implementing service transition -- 9. Challenges, critical success factors and risks -- Appendices: A. Description of asset types -- B. Risk assessment and management -- C. Related guidance -- D. Examples of inputs and outputs across the service lifecycle."Essential reading for any IT professional looking to deliver change, ITIL Service Transition provides best-practice guidance on managing service change in a timely, cost-effective manner with minimal disruption to operations, customers, users and the business." -- Publisher.
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