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Title: ITIL continual service improvement. [Variant title:Service improvement for publication suite network]
Author: Great Britain. Office of Government Commerce ; Great Britain. Cabinet Office
Edition: 2nd edition.
Publisher: London : London : TSO, 2011.
Year: 2011.
Series: Best management practice ; ITIL ; IT infrastructure library
Description: 1 volume.
Subject: Computer networks - Management. ; Computer industry - Customer services - Management. ; Electronic office machine industry - Customer services - Management. ; Electronic books
Notes: The department has an itSMF corporate membership. To gain full text access to this ITIL Lifecycle Suite Online resource, you must have an individual registration, contact michelle.crawford@itsmf.org.au to register.
ISBN/ISSN: 9780113313082;
Abstract: 1. Introduction -- 2. Service management as a practice -- 3. Continual service improvement principles -- 4. Continual service improvement processes -- 5. Continual service improvement methods and techniques -- 6. Organizing for continual service improvement -- 7. Technology considerations -- 8. Implementing continual service improvement -- 9. Challenges, risks and critical success factors -- Appendices: A. Related guidance -- B. Example of a continual service improvement register -- C. Risk assessment and management -- D. Examples of inputs and outputs across the service lifecycle.

"This is the fifth book in the series of five ITIL core publications containing advice and guidance around the activities and processes associated with the five stages of the service lifecycle. The primary purpose of the continual service improvement stage of the service lifecycle is to learn from experience and to apply that learning in order to continually improve the quality of IT services and to optimize costs."--Preface.
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1 On Permanent Loan South Perth 519.6 ITI
2 On Loan South Perth 519.6 ITI
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