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Title: Customer satisfaction : guidelines for complaints handling in organizations (ISO 10002:2004, MOD)
Author: Standards Australia Limited.
Series: Australian standard, ; AS ISO 10002-2006.
Description: 26 p. ; 30 cm.
Subject: Complaints. ; Standards. ; Australia. ; Customer relations.
Notes: "Originated as AS 4269-1995. Revised and redesignated as AS ISO 10002-2006"
Includes bibliographical references (p. 23)
Type: Journal
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